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TRANSPARENCY & ASSURANCE

Frequently Asked Questions

Logistics Knowledge Base

Everything you need to know
before moving your freight.

Filter operational answers by transport division or search by topic. For urgent vessel clearances or out-of-gauge engineering surveys, contact our commercial operations desk.

All Questions 17 results

For standard container movements along the Northern Corridor between Mombasa and Nairobi, trucks are typically deployed within 24 to 48 hours of documentation readiness and customs release. For corporate clients with dedicated fleet contracts, dedicated prime movers and skeletal trailers are positioned on permanent terminal standby.

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Yes. Our fleet operates flatbed and skeletal trailer chassis configured for 20-foot (1x20 or 2x20 dual setups) and 40-foot standard and high-cube shipping containers. We manage end-to-end movements including port collection, terminal delivery, inland destuffing, and empty container return to nominated shipping line yards.

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We minimize detention and demurrage risk through proactive dispatch coordination, pre-arrival Electronic Data Interchange (EDI) verification, digital gate-pass tracking, and rapid shunting to inland container depots (ICDs) and bonded transit facilities.

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Our specialized heavy-haulage fleet operates 3-axle low loaders (rated up to 31 tonnes), 4-axle heavy trailers (up to 38 tonnes), and multi-axle modular configurations (up to 65 tonnes payload). All heavy haulage trips are pre-engineered with KeNHA axle compliance and bridge weight safety checks.

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Yes. For abnormal and out-of-gauge loads exceeding standard highway dimensions, our technical engineering team manages physical route surveys (overhead clearances, bridge tolerances, turning radii), applies for official KeNHA permits, and coordinates police and pilot escort vehicles.

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We transport heavy civil plant including crawler excavators, bulldozers, motor graders, wheel loaders, mobile drilling rigs, electrical substation transformers, Standard Gauge Railway (SGR) rail materials, wind turbine components, and industrial factory equipment.

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Our temperature-controlled reefers maintain precise cargo climates from -25°C for frozen meat, seafood, and ice cream up to +25°C for horticultural produce, avocados, fresh-cut flowers, and climate-sensitive pharmaceutical supplies.

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Each reefer unit features continuous satellite-linked temperature data loggers. Real-time temperature alerts trigger at our central control room if readings drift outside customer parameters, and certified trip temperature graphs are issued upon handover.

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Yes. We support agricultural commodity movements between Kilindini port berths, regional millers, and inland silo facilities. Our fleet handles bulk wheat, maize, rice, sugar, bagged fertilizer, and tea exports across Kenya and East Africa.

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Trailers are subjected to high-grade wash-down sanitization prior to loading. We utilize multi-layer weatherproof tarpaulins and dunnage seals to safeguard dry goods from moisture, road grime, and humidity during transit.

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Yes. Every shipment is covered by comprehensive Goods-in-Transit (GIT) insurance up to KES 10,000,000 per claim, subject to standard policy terms. Supplementary marine or higher-value cargo insurance can be seamlessly underwritten upon customer request.

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Every vehicle in our fleet is integrated with real-time GPS satellite telematics and speed-governed route monitoring. Contact our commercial dispatch team on phone or WhatsApp with your waybill reference for live position updates and estimated arrival times.

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We enforce strict defensive driving certifications, an 8-hour driving cap per shift, and digital speed limiters calibrated to 80 km/h. Fleet maintenance is executed in-house at our specialized Nairobi and Mombasa depot workshops following preventative maintenance schedules.

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To generate an accurate quotation, please provide: 1) Origin/collection point, 2) Delivery destination, 3) Cargo type and description, 4) Estimated weight or dimensions, and 5) Preferred transportation date. You can request a quote in seconds using our online form.

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On-demand haulage provides flexible, spot-market pricing for occasional or seasonal consignments. A dedicated fleet agreement assigns exclusive prime movers and trailers to your company with customized SLAs, priority dispatch, branded fleet options, and contracted fixed rates.

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We support multiple payment channels including RTGS/EFT bank transfer and corporate mobile payments. Verified corporate clients and contract partners enjoy structured 15 to 30-day credit accounts backed by itemized digital waybills and delivery notes.

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Yes, our refrigerated multi-temp fleet supports cargo from -25°C up to +25°C with clip-on diesel gensets.

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Need custom logistics planning or urgent container release?

Our operations dispatch desks in Nairobi and Mombasa coordinate active fleet movements, abnormal heavy loads, and temperature-controlled freight across the Northern Corridor.

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Ready to move your freight?

Contact our commercial dispatch team in Nairobi or Mombasa for competitive haulage rates and dedicated fleet capacity.

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